Terms of Service

1. The Service

ReviewReply is an automated review reply platform. When you connect your Google Business Profile, the Service reads incoming customer reviews and uses artificial intelligence to generate and post replies on your behalf — automatically, in the brand tone you configure.

The Service is designed for business owners, managers, and authorized representatives of businesses listed on Google Business Profile.

2. Eligibility

You must be at least 18 years old and capable of forming a binding legal agreement to use the Service. By creating an account, you represent that:

• You are at least 18 years of age
• You have the authority to connect the Google Business Profile(s) you link to ReviewReply
• You are authorized to post replies on behalf of the business(es) you connect
• All information you provide is accurate and complete

3. Account Registration

3.1 Account Creation

You may create an account using an email address and password, or by signing in with Google. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.2 One Account Per User

Each account is intended for a single user or business entity. You may not share your account credentials with others. If multiple people at your organization need access, contact us about multi-user access (planned for a future release).

3.3 Account Security

You agree to notify us immediately at support@reviewreply.com if you suspect unauthorized access to your account. We are not liable for losses arising from unauthorized use of your account.

4. Google Business Profile Authorization

4.1 OAuth Connection

The Service requires you to authorize access to your Google Business Profile through Google's OAuth 2.0 protocol. By connecting your account, you grant ReviewReply permission to:

• Read your business location information
• Read customer reviews on your business listings
• Post, edit, and delete review replies on your behalf

4.2 Your Responsibility

You represent and warrant that you have the legal authority to grant these permissions for every Google Business Profile and location you connect to ReviewReply. If you are connecting a profile owned by another party (e.g., as an agency or franchise manager), you confirm you have their explicit authorization.

4.3 Revoking Access

You may disconnect your Google Business Profile at any time through the ReviewReply dashboard or by revoking access directly in your Google Account settings. Disconnecting will immediately stop all auto-replies for the associated locations.

5. AI-Generated Replies

5.1 Automated Posting

The core function of ReviewReply is to generate and post review replies automatically without requiring your approval for each reply. By enabling auto-reply on a location, you authorize ReviewReply to post AI-generated replies to Google on your behalf immediately and without prior review.

5.2 Content Quality

We make commercially reasonable efforts to generate replies that are appropriate, professional, and aligned with the brand tone you configure. However, AI-generated content is inherently imperfect. We do not guarantee that every reply will be:

• Factually accurate in all details
• Perfectly matched to your intended tone
• Free from errors or awkward phrasing
• Appropriate for every possible context or scenario

5.3 Your Responsibility for Content

Once a reply is posted to Google, it is publicly associated with your business. You are ultimately responsible for all content posted on your Google Business Profile, including AI-generated replies posted by ReviewReply. We strongly recommend that you periodically review your auto-replies through the dashboard.

5.4 Content Controls

You may at any time:

• Delete any individual reply (removed from Google immediately)
• Pause auto-replies for specific locations or globally
• Modify your brand tone settings to adjust future replies
• Disconnect your Google Business Profile entirely

5.5 No Liability for AI Content

To the fullest extent permitted by law, ReviewReply shall not be held liable for any damages, losses, claims, or disputes arising from the content of AI-generated replies, including but not limited to: customer complaints about reply content, reputational harm, or any legal claims related to statements made in auto-replies.

6. Pricing and Payment

6.1 Free Trial

New users receive a 30-day free trial with full access to all features across all connected locations. No credit card is required to start the trial. At the end of the trial period, auto-replies will pause until you subscribe.

6.2 Subscription Pricing

After the free trial, the Service is billed at $29 per location per month. Each connected location with auto-reply enabled constitutes one billable unit. For example:

• 1 location = $29/month
• 5 locations = $145/month
• 20 locations = $580/month

Each location includes unlimited reviews and unlimited auto-replies with no per-reply fees.

6.3 Billing

Subscriptions are billed monthly in advance through Stripe. You authorize us to charge the payment method on file for all applicable fees. If you add locations during a billing cycle, fees are prorated. If you remove locations, your next invoice is adjusted accordingly.

6.4 Price Changes

We reserve the right to change our pricing. If we change pricing, we will provide at least 30 days' notice via email before the new price takes effect. You may cancel your subscription before the new pricing applies.

6.5 Failed Payments

If a payment fails, we will attempt to charge your payment method again over the following days. If payment remains unsuccessful after multiple attempts, your subscription will be suspended and auto-replies will pause. Your data will be retained for 90 days to allow you to resolve the payment issue and reactivate.

6.6 Refunds

We do not offer refunds for partial months of service. If you cancel mid-cycle, you will retain access until the end of your current billing period. If you believe you have been charged in error, contact us at billing@reviewreply.com within 30 days of the charge.

7. Cancellation and Termination

7.1 Cancellation by You

You may cancel your subscription at any time through the billing settings in your dashboard or via the Stripe Customer Portal. Upon cancellation:

• Auto-replies will continue until the end of your current billing period
• After your billing period ends, auto-replies will stop
• Replies already posted to Google will remain on Google Maps unless you manually delete them before canceling
• Your account data will be retained for 90 days in case you wish to reactivate, then permanently deleted

7.2 Termination by Us

We reserve the right to suspend or terminate your account at any time if:

• You violate these Terms
• You use the Service to post spam, misleading, defamatory, or illegal content
• You connect Google Business Profiles you are not authorized to manage
• Your account is used for fraudulent activity
• You attempt to reverse-engineer, scrape, or abuse the Service

We will make reasonable efforts to notify you before termination, except in cases of serious violations where immediate action is necessary.

7.3 Effect of Termination

Upon termination, your access to the Service will cease immediately. We may delete your account data at our discretion. Replies already posted to Google will remain unless you delete them prior to termination.

8. Acceptable Use

You agree not to use the Service to:

• Connect Google Business Profiles you do not own or are not authorized to manage
• Generate replies that are intentionally misleading, defamatory, harassing, or illegal
• Post fake or fabricated reviews or manipulate review content
• Violate Google's Terms of Service or Google Business Profile policies
• Circumvent usage limits, rate limits, or security measures
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or redistribute the Service without our written consent
• Use the Service in any way that could harm, disable, or impair our infrastructure

9. Intellectual Property

9.1 Our Property

The Service, including its design, code, features, documentation, branding, and all related intellectual property, is owned by ReviewReply and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

9.2 Your Content

You retain ownership of your brand settings, tone configurations, and example replies that you provide to the Service. By providing this content, you grant us a limited, non-exclusive license to use it solely for the purpose of generating review replies on your behalf.

9.3 AI-Generated Replies

Replies generated by the AI and posted to Google on your behalf are considered your content once posted. You are free to use, modify, or delete them as you see fit.

10. Third-Party Services

The Service integrates with third-party platforms including Google (Business Profile API), Anthropic (AI model provider), Stripe (payment processing), and Supabase (infrastructure). Your use of these integrations is also subject to the respective terms and policies of those providers.

We are not responsible for the availability, accuracy, or policies of third-party services.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties including, without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure; that AI-generated replies will be accurate or appropriate; or that the Service will meet your specific requirements.

12. Limitation of Liability

To the fullest extent permitted by law, ReviewReply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, reputational harm, loss of data, or customer disputes arising from AI-generated replies.

Our total aggregate liability for any claims shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless ReviewReply, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your connection of Google Business Profiles you were not authorized to manage
• Any content posted to Google through the Service on your behalf
• Any third-party claims related to AI-generated replies on your business listings

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.

14.2 Informal Resolution

Before filing any formal dispute, you agree to contact us at legal@reviewreply.com and attempt to resolve the matter informally within 30 days.

14.3 Jurisdiction

Any disputes not resolved informally shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we will send an email notification at least 15 days before the new Terms take effect. Your continued use of the Service after updated Terms become effective constitutes your acceptance of the changes.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and ReviewReply regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, government actions, or failures of third-party services.